Let’s talk about Customer Experience. We know it is important, we know it is easier to retain a current client than it is to find a new one. But, as solo entrepreneurs, there’s often a reality we face that we’re one-person shows! It can take more time, effort and energy to create an amazing CX, but, it doesn’t have to! Devin Lee is an expert in CX and automation, and she shares her honest take on pivoting to VIP days, what that meant for how she spends her time in her business, and her approach to marketing.

Devin’s Bio

Devin Lee, an entrepreneur since the age of 27, is a self-proclaimed “fun big sis for your biz”. Officially, she is a Certified Online Business Manager and Certified Dubsado Specialist. She specializes in helping you get your time + energy back by perfecting your clients’ journey and putting it on autopilot. Unofficially, she is the high-energy hype woman who’ll bring a calm oasis to your business. When she isn’t creating exceptional client experiences, you can find her studying the Enneagram, roller skating, and chasing the sun.

Connect with Devin

Insta @devinleeobm

devinlee.com

Episode Transcript

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